What is live remote invigilation?
Live remote invigilation is where a human invigilator monitors your learner or apprentice in real-time whilst they take their online test from a different physical location. This includes the identity verification, rule compliance, computer equipment and room checks before the start of the test.
Is ‘live remote’ invigilation different to ‘record-and-review’ and ‘automated’ invigilation?
Yes. With live remote invigilation the test-taker is monitored by a trained invigilator for the duration of the test in real-time allowing for instant intervention.
Record-and-review invigilation on the other hand, cuts out the invigilator altogether. The test session is recorded in lieu and the recordings are subsequently uploaded by you then reviewed by us after the event for suspicious activity.
Automated invigilation relies on technology such as artificial intelligence (AI) to flag suspect behaviours. A recording is also made and reviewed later.
Those of you who have used record-and-review invigilation might know that it can sometimes present problems with recording technology and uploading digital files, whilst automated invigilation is reported to have faced challenges with facial recognition algorithms.
Do the terms ‘remote invigilation’, ‘online invigilation’, ‘remote proctoring’ and ‘online proctoring’ all mean the same thing?
In a nutshell, yes. In the US, ‘online proctoring’ is the most commonly used term for describing distanced invigilation, closely followed by ‘remote proctoring’.
In the UK however, whilst you may sometimes see or hear the term ‘online invigilation’ being used, Ofqual uses the term ‘remote invigilation’. They are interchangeable.
Is Innovate Awarding forcing us to use live remote invigilation?
Not at all.
We appreciate that live remote invigilation is not right for everyone. Our service is an optional service that sits alongside existing invigilation methods, which means you can continue with what you are doing if you are not yet ready for live remote invigilation.
So, please be assured that on-screen tests can continue to be delivered using face-to-face or remote record-and-review invigilation, where we carry out the review element. Should this change, we will give adequate notification.
What is the live remote invigilator responsible for?
- Carrying out identity verification, rule compliance, computer equipment and room checks before the start of the test.
- Observing your learner or apprentice and monitoring their screen and the room during the test session.
- Ensuring no malpractice or theft of test content takes place during the test session.
- Intervening if they witness any cheating behaviours in relation to suspicious behaviours and exam security.
- Shutting down the test if exam security is breached.
- Flagging documented evidence and the end-to-end recordings to us for review if an incident occurs.
Which tests can be remotely invigilated live?
Any on-screen test for both end-point assessment and qualifications.
- For qualifications - this includes multiple choice questions (MCQs).
- For end-point assessment - this includes MCQs, short answer tests and written policy exercises.
What days and times can tests be taken?
Monday to Friday between 9:00 and 5:00 at ten-minute intervals.
How much does it cost?
£25 per test per learner / apprentice.
Why isn’t live remote invigilation included in our fees already?
Since Centre and Training Provider staff currently carry out the invigilation of tests, whether face-to-face or record-and-review, we offer live remote invigilation as an alternative added-value service to enable your staff to spend their time more effectively elsewhere.
- For qualifications - the service cost is in addition to the registration and certification fee.
- For end-point assessment - the service is not costed as part of the eligible Gateway fee at this time, similar to the way retakes are not part of the Gateway fee either.
How do I book my learner or apprentice?
Agree a date and a time window with your learner or apprentice and if applicable, complete and submit a Reasonable Adjustments form and / or request an Accommodation if they do not have photo ID or access to a hard surface to take the test.
- For qualifications - book the test directly on QuartzWeb no less than 72-hours (excluding weekends) from the time of the test (download the step-by-step booking instructions here), and for Reasonable Adjustments / Accommodation, either or submit the request when booking the test on QuartzWeb or email email@example.com remembering to allow at least 72-hours (excluding weekends) from the time of the test.
- For end-point assessment - request a time and date either at the Planning Meeting where the Customer Bookings Co-ordinator will book the test during the call, or on the Gateway form, which will be processed by one of our End-point Assessors, notifying us of Reasonable Adjustments / Accommodation. NB If the test request is made on the Gateway form, the test time and date must be at least 5 working days from the date of submission, not including the day submitted.
How do I reschedule a test?
The earliest available booking slot will be at least 72-hours (excluding weekends) from the time we respond. Tests cannot be rescheduled by:
- Learners or apprentices on the ProctorU platform
- Centres on QuartzWeb
- Training Providers on epaPRO
NB charges will be incurred if a test is cancelled within 1-hour before the scheduled start time.
How do I prepare my learner or apprentice?
We recommend you prepare them plenty of time in advance. Read our Centre or Training Provider guidance documents and encourage your learner or apprentice to read their guidance documents too and to also complete the IT pre-checks.
After you have booked your learner or apprentice for their test, remind them to click on the link (ideally within 24-hours of receipt) given in the email they receive from Innovate Awarding for end-point assessment or from Proctor-U for qualifications, and to follow the step-by-step instructions.
NB if they do not complete all of the steps , they will not be able to take the test as planned.
- Consider if the room they intend to use on the day of the test is suitable i.e. private, well-lit with a workspace that is clear of food, unpermitted notes, books, secondary monitors, prohibited electronic devices and any personal effects.
- Check that the ID they plan to present on the day of the test is relevant and valid (NB if your learner or apprentice does not have photo ID, you must request an Accommodation, otherwise the test will not be allowed to take place).
- Inform them of the need to have internet connection, computer equipment and operating systems that meet ProctorU’s technical specification requirements. Smartphones or tablets cannot be used. If they have not restarted their computer for several days, advise them to do so beforehand.
Remind them to not leave the following to the last minute:
- Familiarise themselves with the rules and requirements of the test conditions.
- Test their computer equipment and internet speed and connections.
- Use a compatible web browser (Google Chrome or Firefox) and to install the ProctorU browser extensions.
- Have a working webcam, microphone and smartphone or reflective surface (e.g. a mirror) so that the invigilator can check the room and computer screen.
What happens if my learner or apprentice is late or does not show up?
On the day, they have up to 1-hour from the scheduled time of the test to join otherwise the test will be voided in epaPRO or QuartzWeb and we will contact you to ask you to rebook.
If they fail to join, they are flagged as a no show, the test is cancelled, and you are still charged the £25.
How will my learner or apprentice receive their results?
Results are made available in epaPRO and QuartzWeb within the same timescales for tests taken using other invigilation methods so it’s no different to what you are used to.
Where are the invigilators based?
They are based in the USA, India, Philippines, Mexico, Panama and Jamaica. English is the primary language spoken.
Who is ProctorU data visible to?
Personal data comprising the name of your learner or apprentice, their e-mail address and the video recording will be visible to the invigilator for identity verification purposes only. They will not retain this personal data themselves.
Where will the ProctorU data be stored?
The data will be encrypted and stored by Amazon Web Services in the USA. Amazon will not have access to the encryption keys nor the data.
How long will the ProctorU data be kept for?
Personal data will be retained by ProctorU for 12-months. After that, ProctorU will delete or return all data obtained from Innovate Awarding and delete any existing copies.
Do I need a contract to be able to use Live remote Invigilation?
Yes – if you already have a contract with Innovate we will add a schedule to your agreement, or if you do not currently work with us we will get you all set up. Once the agreement is in place, we can start booking your apprentices tests with Live remote invigilation when you are ready to begin using the service.