If the message ‘Invalid keycode’ appears, there are some checks you can make to find the root of the problem. There may be an additional message suggesting what the issue is, but if not, the following checks should be completed before speaking with Innovate Awarding.
- Is the computer connected to the internet?
- Have I downloaded the correct link: https://innovate.surpass.com/LaunchTest
- Are you using Innovate Awarding’s SecureClient? (Different providers have other versions with their own branding)
- Double check that the keycode entered is correct
- Check the date and time, has the scheduled time frame passed?
- How strong is the internet connection? A weak connection may interfere with the test.
Should the test not work once you have completed these checks please contact Innovate Awarding on 0117 314 2800 and select option 1.