Paragon Skills is a major UK apprenticeship training provider, currently supporting around 8,000 apprentices nationwide. Since 2021, the organisation has seen remarkable growth, increasing its apprentice numbers from approximately 3,000, placing it among the largest providers in the country.
“The things that training providers care about is communication and the speed of the process for their learners.” – Graham Heath
As Paragon Skills rapidly expanded, managing operational complexity became increasingly difficult. Ensuring apprentices could progress smoothly through assessments was a major operational challenge. Efficient processes were essential to avoid delays, minimise administrative burdens, and ensure quality remained high during rapid growth.
The key issue was finding reliable assessment providers capable of delivering consistent and timely support to match Paragon’s pace.
“Innovate Awarding are arguably the best awarding organisation we work with — they’re highly responsive and dependable.” – Graham Heath
Paragon partnered with Innovate Awarding, whose dedicated support for end-point assessments (EPA) helped streamline critical operational areas:
Innovate’s responsive team simplified administrative tasks, enabling apprentices to progress quickly and smoothly through their assessments.
Innovate’s account manager provided consistent, proactive support, ensuring rapid resolutions to operational queries and challenges.
The proactive nature of Innovate's team allowed Paragon to quickly overcome any emerging issues, maintaining operational continuity.
“We rarely face issues we can't quickly resolve thanks to Innovate’s proactive support and our effective working relationship.” – Graham Heath
Key improvements from the partnership include:
Learners experienced faster progression, enhancing their apprenticeship journey and overall satisfaction.
Paragon’s operational team experienced less administrative workload, enabling greater focus on learner outcomes and quality assurance.
A reliable and responsive partnership with Innovate Awarding has empowered Paragon Skills to confidently manage their expanding apprenticeship programme.
“Our strong relationship with Innovate Awarding has definitely supported our continued growth.” – Graham Heath
Paragon Skills values its partnership with Innovate Awarding as a strategic relationship that significantly contributes to operational effectiveness. With Innovate’s continued support, Paragon is well-equipped to sustain and build on its successful growth trajectory.
“If anybody wants to go with Innovate, then get onto them... I don’t think you'd be disappointed.” – Graham Heath
Paragon Skills’ successful growth demonstrates how effective partnerships and reliable assessment processes are essential for scaling apprenticeship programmes. With proactive support, streamlined assessment processes, and dependable operational solutions, Innovate Awarding helps providers stay ahead.
Ready to transform your apprenticeship programme?
)
