Award in Principles of Customer Service

QAN 603/6702/7
Level 2
Credits 8
GLH 52
Price £42.25

The price for each qualification is the cost per learner registration and includes the certification. This is to be paid by the Training Provider to Innovate Awarding.

ASSESSMENT REQUIREMENTS

Portfolio of Evidence, Multiple Choice Examination.

 

This qualification is internally assessed and internally quality assured by Centre staff and externally quality assured by Innovate Awarding External Quality Advisors (EQAs).

AIMS AND OBJECTIVES OF THE QUALIFICATION

The aim of this qualification is to develop learners’ knowledge of customer service.

 

It provides an insight into the principles of customer service and will aid career development by providing knowledge and understanding of working in this sector.

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PROGRESSION OPPORTUNITIES

Learners who achieve this qualification could progress into or within employment in a number of customer service roles and/or continue their study in this or other areas.

 

Learners who complete this qualification may go on to further study in related areas such as:

 

  • IAO Level 2 Diploma in Customer Service
  • IAO Level 3 Diploma in Customer Service
  • IAO Level 2 Certificate in Team Leading Principles
  • IAO Level 2 Diploma in Team Leading
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For futher assistance please call us on 0117 314 2800 or email us at
contactus@innovateawarding.org and we'd be more than happy to help.

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