Assessment requirements

Multiple Choice Examination.

This qualification is internally assessed and internally quality assured by Centre staff and externally quality assured by Innovate Awarding External Quality Advisors (EQAs).

Aims and objectives of the qualification

This Level 3 Certificate in Operational Delivery (Advanced) allows learners to develop the knowledge required for employment and/or career progression within Operational Delivery. The qualification includes units on working in operational delivery, providing customer service, managing team performance, operational delivery interviews and visits.

Progression opportunities

Learners who achieve this qualification could progress into employment in a public services setting, or to further qualifications.

Entry guidance

Age 16 and over.

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