Launched in March this year, Vantage provides a managed invigilation service that combines technology with dedicated, human support. It offers training providers a reliable alternative to managing assessments themselves, helping to reduce administrative pressure while ensuring learners receive the support they need.
At the heart of Vantage is a simple ambition: to make assessments accessible, supportive and straightforward for every learner.
The service is already receiving fantastic feedback, with learner satisfaction averaging 4.8 out of 5 stars. Every survey completed in August and September awarded 5 out of 5 stars for both the session experience and the invigilator themselves.
Learners have praised the professionalism and reassurance provided by the team, with recent feedback including:
“Thank you, my proctor was wonderful and very kind.”
“Had an internet issue but [my invigilator] was very helpful and helped me get back on track.”
This feedback reflects the importance of having knowledgeable, supportive people available when learners need them most – particularly during what can be a stressful assessment experience.
The Innovation Excellence Award nomination recognises the thinking behind Vantage: using technology to improve efficiency and scalability without losing the human touch. For Innovate, it is an opportunity to celebrate the teams who have helped turn customer feedback into a service designed around real learner and provider needs.
We look forward to continuing to develop Vantage and helping more training providers deliver a positive assessment experience.
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