The challenge: delivering apprenticeship assessment at scale in a fast-paced environment

Delivering apprenticeship programmes in a content-led, fast-paced organisation like Bauer Media requires reliable assessment processes, efficient communication, and partners who understand the demands of operating at scale.

Bauer Academy had experience with Innovate Awarding’s platform, but as programme volumes increased, the challenge quickly became about ensuring assessments ran seamlessly for every learner, without adding pressure to internal teams. 

The solution: practical support that empowers providers and learners

With onboarding tailored to Bauer’s needs and ongoing support from a responsive account team, Innovate Awarding helped Bauer Academy streamline their EPA delivery, improve learner confidence, and stay ahead of any potential operational complexity. 

Innovate enhanced Bauer’s existing knowledge of the platform, demonstrating how to access assessor feedback, download reports, and share results quickly with learners.

Group sessions helped explain the EPA journey, helping apprentices understand what to expect and feel better prepared for success.

Pre-booked assessment dates and maintained clear communication throughout made it easy for learners to select times that suited their schedules.

  • Efficient apprentice assessment processes

    Innovate’s responsive team simplified administrative tasks, enabling apprentices to progress quickly and smoothly through their assessments.

  • Personalised account management

    Innovate’s account manager provided consistent, proactive support, ensuring rapid resolutions to operational queries and challenges.

  • Improved problem-solving capabilities

    The proactive nature of Innovate's team allowed Paragon to quickly overcome any emerging issues, maintaining operational continuity.

The results: consistent delivery and operational confidence

Bauer Academy sees its relationship with Innovate Awarding as a valuable operational partnership, one that provides the consistency, responsiveness and adaptability needed in a high-paced media environment. With Innovate’s ongoing support, Bauer can continue to grow its programmes with confidence.

Key improvements from the partnership include:

  • Consistent outcomes: there was no drop in assessment performance or learner results—evidence of a smooth and well-managed handover.

  • Scalable delivery: as Bauer’s programme numbers fluctuated, Innovate proactively ensured assessors were in place and support was aligned with demand.

  • A dependable relationship: account managers Jess and Olivia became trusted contacts—always quick to respond, ready to troubleshoot, and happy to jump on calls to resolve queries.

  • A strategic partnership for creative industries: Bauer Academy sees its relationship with Innovate Awarding as a valuable operational partnership, one that provides the consistency, responsiveness and adaptability needed in a high-paced media environment. With Innovate’s ongoing support, Bauer can continue to grow its programmes with confidence.

  • Innovate made it really easy for our team to get the most out of the system. The group sessions they ran with learners gave everyone a much clearer understanding of the EPA process—it definitely boosted learner confidence.

    Alex Barker
    Head of Creative Strategy at Bauer Media

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