The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Read more about the apprenticeship on the Skills England website
Gateway Requirements
Level 1 maths and English
Apprentice showcase
You can choose either a report or a presentation to complete your showcase.
Presentation: On the day of the assessment, you will present your showcase which will be followed by a question and answer session.
Report: This must be submitted to your EPA a minimum of 7 days prior to the showcase assessment date. This will be followed up by a question and answer session on the day of the assessment.
Timings
The presentation should typically be a maximum of 45 minutes. The question and answer will typically last up to 30 minutes.
Practical Observation
1 hour minimum, maximum 2 hours.
Professional discussion
1 hour. Face to face / Remote; Anywhere suitable; exam conditions. PC/laptop, WIFI connectivity to support remote functionality. Apprentice, End-point Assessor.
Fail/Pass/Distinction
Professional Discussion: £250. Observation: £175. Showcase: £100.
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For further assistance please call us on 0117 314 2800 or email us at hello@innovateawarding.org and we'd be more than happy to help.
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