The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Read more about the apprenticeship on the Skills England website
Gateway Requirements
Level 1 maths and English
Apprentice showcase
You can choose either a report or a presentation to complete your showcase.
Presentation: On the day of the assessment, you will present your showcase which will be followed by a question and answer session.
Report: This must be submitted to your EPA a minimum of 7 days prior to the showcase assessment date. This will be followed up by a question and answer session on the day of the assessment.
Timings
The presentation should typically be a maximum of 45 minutes. The question and answer will typically last up to 30 minutes.
Practical Observation
1 hour minimum, maximum 2 hours.
Professional discussion
1 hour. Face to face / Remote; Anywhere suitable; exam conditions. PC/laptop, WIFI connectivity to support remote functionality. Apprentice, End-point Assessor.
Fail/Pass/Distinction
Please provide the following information and the right person will be in touch with you.
For further assistance please call us on 0117 314 2800 or email us at hello@innovateawarding.org and we'd be more than happy to help.
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