About the apprenticeship

A Retailer is found in organisations of all sizes within the retail and tourism sector such as food, fashion, furniture, and automotive. Retail outlets range from traditional high street shops to larger organisations such as supermarkets and department stores. They are found in multinational employers, small independent employers, and employers who trade through a variety of channels for example face to face, telephone, on-line and mail order retail.

Read more about the apprenticeship on the Skills England website

Assessment methods

Gateway Requirements

To pass through Gateway the employer will need to be satisfied that the apprentice is consistently working at, or above, the occupational competence of the Level 2 Retailer. At Gateway the apprentice must have completed training towards English and maths qualifications in line with the apprenticeship funding rules. At Gateway, the apprentice will submit their portfolio of evidence for review.

Observation with Questions

The apprentice will complete a two-and-a-half-hour observation with questions with an Innovate Awarding Assessor at their workplace. They will be observed demonstrating customer support, stock control and communication during the observation. The assessor will ask at least five questions both during and after the observation.

Interview underpinned by Portfolio

The interview will take place with an Innovate Awarding Assessor and will last for 60 minutes. They will ask at least six questions after reviewing the apprentice’s portfolio of evidence. The portfolio itself will not be marked.

Grading

The assessments will be graded as Distinction/ Pass/Fail. The last step along the journey is the receipt of the certificate which will be sent to the employer.

Resit costs

Professional Discussion: £250. Observation: £225. On-Demand Test: 1st re-sit free, £50 thereafter.

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