Retail Team Leader level 3 apprenticeship v1.2

About the apprenticeship

A Retail Team Leader is a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence.

Read more about the apprenticeship on the Skills England website

Assessment methods

Gateway Requirements

To pass through Gateway the employer will need to be satisfied that the apprentice is consistently working at, or above, the occupational competence of the Level 3 Retail Team Leader. At Gateway the apprentice will submit a readiness form and a synopsis of the proposed business research project which will be agreed by the employer representative and approved by an Innovate Awarding Assessor. At Gateway the apprentice must have achieved Level 2 English and Maths.

On Demand Test

The apprentice will complete a one hour on demand multiple choice test. These will be scenario based questions. It will be undertaken remotely.

Project, Presentation and Questioning

The apprentice will be required to undertake the project and present to an Innovate Awarding Assessor within the three month EPA period. The presentation will take place in a controlled environment either on or off site. The apprentice will have 30 minutes to deliver the presentation to include time for questions and answers at the end.

Professional Discussion

The professional discussion will take place with an Innovate Awarding Assessor and will last for 60 minutes. The employer will be present to support (but not lead) and confirm information. The apprentice will be informed of the requirements prior to the discussion at least five days in advance. The professional discussion will be conducted in a controlled environment away from the normal place of work.

Grading

The assessments will be graded as Distinction/Pass/Fail. The last step along the journey is the receipt of the certificate which will be sent to the employer.

Resit costs