The Hospitality Team Member apprenticeship is designed to provide the knowledge, skills and behaviours required by those working in a range of establishments, for example, bars, restaurants, cafes, conference centers, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members often specialize, they need to be adaptable and ready to support team members across the business, for example, during busy periods. The most important part of the role is developing strong hospitality skills and knowledge, such as recognizing customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
Read more about the apprenticeship on the Skills England website
Gateway Requirements
Level 1 maths and English, Level 2 maths and English attempted.
On-screen test
90 minutes. Online.
Observation
2 hours. Face to face.
Business project
800 - 1200 words. Remote.
Professional discussion and business project presentation
40 minutes. Face to face / remote.
Fail/Pass/Distinction
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For further assistance please call us on 0117 314 2800 or email us at hello@innovateawarding.org and we'd be more than happy to help.
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