The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. They are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
Read more about the apprenticeship on the Skills England website
Gateway Requirements
At Gateway the apprentice must have achieved Level 2 English and Maths. At Gateway the apprentice will submit their portfolio of evidence for review and a project synopsis for the End-Point Assessment which must be approved before the apprentice begins the EPA period.
Practical Observation with Questions and Answers
The practical observation is covered in one session, lasting one hour. The practical observation will be followed by questioning.
Work-based Project Report Supported by an Interview
Once the apprentice’s project synopsis has been approved at Gateway, they must submit a 2500-word work-based project report. The work-based project will be supported by a 60-minute interview.
Professional Discussion Supported by Portfolio Evidence
The professional discussion will take place with an Innovate Awarding Assessor and will last for 60 minutes. The Innovate Awarding Assessor will ask the apprentice several questions after reviewing their portfolio of evidence.
The assessments will be graded as Distinction/ Pass/Fail. The last step along the journey is the receipt of the certificate which will be sent to the employer.
Please provide the following information and the right person will be in touch with you.
For further assistance please call us on 0117 314 2800 or email us at hello@innovateawarding.org and we'd be more than happy to help.
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